Frequently Asked Questions

Availability & points of sale

Tickets are available while stocks last via this page – www.cactusfesival.be

Please note: on Thursday 10 July at 23h59, presale ends and will be switched to door prices. From then on, it will only be possible to purchase tickets via the website www.cactusfestival.be.

As long as the festival isn’t sold out, it’s possible to buy tickets on this page.

Please note: on Thursday 10 July at 23h59, presale ends and will be switched to door prices. From then on, it will only be possible to purchase tickets at the door.

During the festival, it’s only possible to buy ticket via our website (destkop or smartphone) on this page.

Paid tickets will not be refunded or taken back under any circumstances.

Paid tickets will not be refunded or taken back under any circumstances. Exchanging a 3-day ticket for a 2-day ticket or a day ticket, or exchanging a 2-day ticket for a day ticket is not possible.
Neither is it possible to adjust the existing order and top up the remaining amount.

It is possible to upgrade your ticket: from 1 day ticket to 2 day ticket or 3 day ticket ticket or from 2 day ticket to 3 day ticket, if this type of ticket is not sold out yet. If you want to upgrade your ticket please mail to tickets@cactusmusic.be

Paid tickets will not be refunded or taken back under any circumstances.

Paid tickets will not be refunded or taken back under any circumstances. Exchanging a 3-day ticket for a 2-day ticket or a day ticket, or exchanging a 2-day ticket for a day ticket is not possible.
Neither is it possible to adjust the existing order and top up the remaining amount.

It is possible to upgrade your ticket: from 1 day ticket to 2 day ticket or 3 day ticket ticket or from 2 day ticket to 3 day ticket, if this type of ticket is not sold out yet. If you want to upgrade your ticket please mail to tickets@cactusmusic.be

Yes. Regular tickets are not personalized, so you can pass them on or resell them.
Would you like to resell a ticket with backstage access? Please email tickets@cactusmusic.be.

• Reselling free tickets is prohibited by law.

• Planning to buy a ticket through an unofficial channel? Be careful: you can only be certain of a valid and secure ticket if you purchase through the official channels: this website or our official partner, Ticketswap.be.

• Do not buy tickets through other channels. No resale platform is 100% safe. If you still choose to resell your ticket or buy one via an unofficial channel, Cactusfestival accepts no responsibility whatsoever.

• Never respond to offers via Facebook or other social media, especially from abroad. There is a high risk that you will pay for a non-existent ticket and never hear from the seller again.

• Do not post any image of your ticket on social media where the barcode is clearly visible.

If you have any questions or doubts about tickets, always email our helpdesk first: tickets@cactusmusic.be.

Do you have an ordinary admission ticket? Then the name on the ticket does not matter. You can use this ticket, you do not have to prove your identity at the entrance. Do you have a backstage or KIDS/youngsters ticket? These tickets do require identity/age verification. Would you like to pass such a ticket on to someone else? Please email tickets@cactusmusic.be.

Once the payment of your order has been successfully completed, we will send you an email with your ticket(s).

Save them on your smartphone or print the tickets (pdf) and bring them with you to Cactusfestival, it’s your only entry ticket.

Can’t find your ticket in your mailbox?

Go to this page

Click ‘help’ on the right

Enter the e-mail address with which the tickets were purchased to receive the confirmation e-mail again.

Is it still not working or do you have other questions?

Contact our helpdesk at tickets@cactusmusic.be. If possible, please include your name and order number so we can help you quickly.

Can’t find your ticket in your mailbox?

Go to this page

Click ‘help’ on the right

Enter the e-mail address with which the tickets were purchased to receive the confirmation e-mail again.

Is it still not working or do you have other questions?

Contact our helpdesk at tickets@cactusmusic.be. If possible, please include your name and order number so we can help you quickly.

We accept certain types of culture and consumption vouchers.
Do you have a question or are you having trouble purchasing tickets with your culture or consumption vouchers? Send an email to tickets@cactusmusic.be.

Yes! The festival site is within walking distance of the railway station of Bruges. Check the time table via the SNCB app or the website www.belgiantrain.be if you plan to take the train.

Taking the bus? The nearest bus stop is also Bruges railway station. You can find bus time tables on De Lijn’s app or via www.delijn.be.

In addition, we also provide a night bus to the interior. Every evening at 1:45am, a night bus to Gent-Sint-Pieters departs at the exit of the festival (without stops). You can find more information on this page.

Check all info on the festival’s accessibility on this page.

There is no additional parking provided for visitors. We strongly recommend using public transport as much as possible. Is driving your only option? You can, of course, park your car in the existing parking facilities in and around the city. The closest parking to the festival is the parking lot at Bruges train station, which is within walking distance of Minnewaterpark. You can find more information about parking in Bruges here.

Friday July 11th – 15:00

Saturday July 12th – 11:00

Sunday July 13th – 11:00

You can download the time table, with the starting times of each performance at our site on the line-up page.

Yes, upon entering the festival, your ticket is exchanged for a wrist band, which allows you to enter and exit the festival site.

Depending on the age, admission to Cactusfestival for children and youngsters varies and supervision by an adult may or may not be required.

Check the info on access for children and youngsters via this page.

We aim to keep things safe and want to make everyone’s festival experience the best it can be. That’s easier when everyone is mindful of one another. That’s why you’ll find an overview of what you can and cannot bring to the festival grounds on this page under safety procedures and guidelines.

No, to guarantee everyone’s safety, we cannot allow folding chairs or benches on the festival site, with the exception of small, folding camping chairs.

Check all do’s & don’ts at the festival site on this page.

At Cactus Festival, we work with drink vouchers. These can be purchased per 10 at €17.50. Drink vouchers can only be purchased during the festival, on the Bargeplein (bank card only) and in the Minnewaterpark (bank card & cash). Purchasing drink vouchers in advance is not possible.

There are no food vouchers at Cactusfestival. At the food stands, you can pay cash, with bancontact or with Payconiq, depending on the stand.

Yes! You can keep all unnecessary ballast safe and sound in our lockers so you can go all out for your favourite band! On the Bargeplein you will find lockers of various sizes.

There are lockers with charging facilities so you can stay in touch at all times.

It’s also possible to reserve a locker in advance.
Check how it works and explore all the other facilities available on the festival grounds on this page this page.

Yes, earplugs are available at the info stand.

Lost your keys, wallet, mobile phone? Not fun, but it happens. All lost property will be collected at our information stand on site. Feel free to drop by there, who knows someone may have brought it in. Found something yourself? Feel free to bring it in there.

If you were unable to find your lost property during the festival, please send an email to janne@cactusmusic.be.

The doors of the campsite will open on Friday, July 11, at 12:00. The campsite will be open 24/7 throughout the weekend. We will close the doors on Monday 15 July at 12:00.

All info about the campsite can be found on this page.

The doors of the campsite will open on Friday, July 11, at 12:00. The campsite will be open 24/7 throughout the weekend. We will close the doors on Monday 14 July at 12:00.

All info about the campsite can be found on this page.

You can! In addition, the following facilities are available at the campsite:

• breakfast, (mojito) bar (24/7), dining options and all this at reasonable prices
• washing areas and sanitary facilities
• extra assistance for people with disabilities

• First aid
• camping fires are allowed in the places provided for this purpose
• for the sporty among us there is a ping pong table!

Not allowed on the campsite:

• cars & camping cars
• party tents
• pets
• glass
• barbecues

All info about the camping can be found on this page.

Working at Cactusfestival as a volunteer? Click here and fill in the form to apply!

Please note: only when you are older than 16, or 15 years old and have completed the first two years of secondary education, you may work as a volunteer at Cactusfestival.

The information for the neighbourhood residents will be online in the course of June.

We love our pets and animals in general, but they don’t belong at a festival. With the exception of assistance dogs, animals are not allowed.

Professional recording equipment is not allowed on the festival site. A small/compact camera for personal use is allowed.

Check all do’s & don’ts at the festival site on this page.

That’s possible, but unfortunately there are no more spots available this year. If you would like to run a stand at Cactusfestival 2026, you can contact Janne Cuvelier – janne@cactusmusic.be.

External organizations are not allowed to distribute flyers / freely stick up posters on and around the festival site. Do you want to put your event in the spotlight at Cactusfestival? Please contact Lien Henneco – lien@cactusmusic.be.

Yes! Cactus Café will be open from 11pm on Friday, Saturday and Sunday for both visitors of the festival and the general public. In for a drink after the festival? Cactus Café is the place to be and is only a stone’s throw away. You’ll find Cactus Café at Bargeweg 10 – 8000 Bruges, a 2-minute walk from the festival park. Please note: drink vouchers from Cactus Festival are not valid at Cactus Café.

All info on Cactus Café can be found here.