Facilities & safety

Facilities

Lockers

Keep all unnecessary ballast safe and sound in our lockers so you can go all out for your favourite band! On the Bargeplein you will find lockers of various sizes.

There are lockers with charging facilities so you can stay in touch at all times.

Starting this year, it is also possible to reserve your locker in advance. You can do so via this link.

Questions about the lockers at Cactusfestival? Mail to eventreservations@mobilelocker.eu

Facilities for people with a disability

People with a disability can also enjoy carefree at Cactusfestival. Inter and GOED Thuiszorgwinkel will ensure everyone’s comfort thanks to an adapted service including the following facilities:
– Technical assistance (repair and spare equipment is provided): batteries, tyres, compressor, crutches, wheelchair.
– Extra Inter-assistance
– Elevated stands for people with physical disabilities
– Adapted car park

The full services of Inter and GOED Thuiszorgwinkel + how to use them can be found on this page.

Reusable cups

From June 15, 2023 it is mandatory from the government to serve drinks in reusable cups or recyclable beverage containers and we too want to do our part to contribute to an ecological festival experience! That is why we are working with reusable cups at Cactusfestival from this year on and also other (empty) beverage containers must be exchanged at one of our bars from this year on.

How does it work?

1. When scanning your festival ticket you will receive, depending on the type of ticket, 1, 2 or 3 eco vouchers.
Do you have a day ticket? Then you get 1 eco voucher. Do you have a 2-day ticket? Then you will receive 2 eco vouchers. Do you have a 3-day ticket? Then you get 3 eco vouchers. Every visitor, young and old, will immediately receive their eco vouchers for the entire festival.

2. When you get your first consumption, your eco voucher will be exchanged at the bar for a cup or other beverage container (can/bottle/…).
From that moment on, your empty cup or other empty beverage container will be exchanged for a new, full cup or other beverage container. You no longer need an eco voucher. Have you lost your eco voucher, cup or other beverage container? Then you pay 1 drink token on top of the drink price for a new cup or drink container.

3. At the end of the festival day, return your empty cup or other drink container to one of the bars or to our staff at the festival site.
Help us to keep the festival site clean and do not throw your cup on the ground or in one of the bins!

Earplugs, children’s headphones and sunscreen

For those who want to enjoy good music for a long time to come better take care of their ears. CM has your back! Every day, a mobile team will walk around the Bargeplein and the BAZAAR to provide you with appropriate protection. At our info stand you can also find earplugs and buy headphones for your kids (€25).

And while they’re at it, the people at CM will also make sure your skin stays eternally radiant, with their sunscreen at your service.

Breastfeeding your baby thanks to MamaStart

MamaStart provides a quiet corner on the festival site where you can breastfeed, warm up milk or a jar of food, change a nappy or pump at your leisure. There is an enclosed area with a fridge, a bottle warmer and a relaxing rocking chair.

MamaStart does not only help young mothers at the festival. Throughout the year, MamaStart supports pregnant women and young families who are (briefly) struggling financially with advice and materials. More info and support options at mamastart.be.

Safety procedures & guidelines

Safety procedures

The safety of our festival visitors, artists and their crew, staff and local residents is always a major concern for the organisation of Cactus Festival. Safety procedures are established in consultation with the police, emergency services and city authorities. Visitors may be subject to a personal search and are expected to cooperate. Small backpacks and bags (max. 45 cm high) are welcome in the festival park after being checked. Visitors are expected to open them spontaneously at the entrance and show their contents to the security officers concerned.

Guidelines

Clear guidelines have been established regarding things that are and are not allowed (see below). Every effort is made to make additional checks as smooth as possible.

Tip!

Come lightly packed! Do not bring unnecessary items. Leave bags and backpacks at home if possible. Large backpacks (higher than 45 cm) are not welcome anyway. We would like to thank all festival visitors for their understanding and cooperation to make it a fun and safe Cactus festival together!

Not welcome on the festival site:

Mission

Cactus Muziekcentrum vzw aims to profile itself as a professional and permanent music centre in the non-classical music sector. The term “music centre” signifies an operation as music club, concert and festival organisation and educational centre for music.

In profiling as a music centre the focus lies on the artist/musician and his/her work. Cactus Muziekcentrum vzw aims to be a platform where artists can present their work in optimal and professional conditions and in doing so come to a meaningful encounter with the audience.

Our activities can’t be separated from what’s happening in the broader society. From its own position and point of view Cactus Muziekcentrum vzw intends to take into account and anticipate certain evolutions and phenomena that are up for discussion: globalisation and immigration, technological innovation and digitalisation, changing social connections and relations and their importance for social cohesion, ecology and durability.

As a non-profit organisation Cactus Muziekcentrum vzw invests all potential profits in making future concerts and projects possible. This way we can offer opportunities to artists that are difficult to program from financial consideration.

Privacy

At Cactus Muziekcentrum vzw (organiser of Cactus Festival), we are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. Here you can read what data we collect when you use our website and/or purchase tickets, why we collect this data and what we do with it. These privacy measures are compliant with the GDPR.

Personal data

Cactus Muziekcentrum vzw processes and uses personal data for 3 reasons:

1. Use of our services (legal: contractual basis & legitimate interest).

When you register to purchase tickets, we ask you to provide personal data. This data is used to provide our services and is needed for:

delivering the tickets
access control
determination of rates
service mailing before and/or after your visit
contact in case of programme changes or cancellation

The data will be stored on the own secure servers of our ticketing and website provider (Ticketmatic) or their suppliers. We will not combine this data with other personal data in our possession. A ticket for a performance is personal.

2. Communication (legal: legitimate interest)
When you send e-mail or post to us, we may retain those messages. Sometimes we ask you for your personal data relevant to the situation at hand. This enables us to process your queries and respond to your requests. The data is stored on secure servers of our IT partner or their suppliers. We will not combine this data with other personal data in our possession. Occasionally, we send e-mails with an offer for performances that directly correspond to a recent visit of our customers.

3. Marketing (legal: contractual basis & legitimate interest)
Cactus Muziekcentrum vzw also uses personal data for marketing purposes. We regularly send information about our current programme, via electronic newsletter. Everyone is free to subscribe and unsubscribe to this.

Managing/removing your data and communication preferences

We offer all visitors the opportunity to view, change, or delete any personal information provided to us. At the bottom of each mailing you will find the option to have your data changed and manage your subscription. If you wish to delete your data and order history completely, you can also contact us for this purpose at info@cactusmusic.be . In that case, we will remove your name, e-mail address and order history from our systems.

Cookies

This website uses cookies. A cookie is a small file sent by this website with certain pages and stored by your browser. We use cookies to facilitate the use of our webshop for tickets and to make it possible to log in to our website. You can disable cookies via your browser, but keep in mind that certain functionalities of the website will no longer work. Without cookies, it is not possible to order tickets on this website. The website cannot carry information about your order to the next page if your cookies are disabled.

Photography

There will be photo and TV recordings during the festival. There is a chance that you may be photographed or filmed. These images may be used for promotional purposes (Facebook mood photos, flyers, marketing brochures, press articles, festival coverage …). If you recognise yourself in a photo and wish to have it removed, please contact us at info@cactusmusic.be.

Questions & feedback

We regularly check our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us at info@cactusmusic.be.